Warranty Claim FAQ: What Do I Need to Submit a Warranty Claim?

To help us process your warranty claim as quickly as possible, please include all of the required information when submitting your request. Missing information may delay the review process or result in your warranty claim being declined.

What information do I need to submit a warranty claim?

Please provide the following:

• Proof of Purchase (receipt, order confirmation, or invoice)
• Photos or a video clearly showing the product defect or issue
• An image of the date code printed on the hose (required for all hose warranty claims)
• The product part number or a description of the product
  • For garden hoses, please also include the type of hose ends/fittings (for example, swivel grip or standard).

Why do you need this information?

The information above allows our warranty team to:

• Verify warranty eligibility
• Identify the product and manufacturing date
• Evaluate the reported issue
• Process your claim as efficiently as possible

Providing complete information upfront helps reduce back-and-forth communication and speeds up the review process.

What happens if I don't provide all of the required information?

If any required information is missing, your warranty claim may be delayed while we request additional details. In some cases, claims that do not include the required documentation may be declined.

We recommend reviewing your submission before sending it to ensure all required information is included. After submission, you may add additional details by creating and logging into your account. 

Will I need to return my product?

Most warranty claims can be evaluated using the information and photos you provide. However, in rare instances, we may need to have the product returned to our facility for further evaluation.

If a return is required, our Warranty Team will provide you with a prepaid return shipping label along with instructions for returning the product.

How can I speed up my warranty claim?

For the fastest service:

• Include clear, well-lit photos of the product and defect.
• Make sure your proof of purchase is legible.
• If submitting a hose claim, provide a clear photo of the date code.
• Include the complete part number or a detailed product description.

Submitting all required information with your initial request helps us review your claim as quickly as possible.